Frequently Asked Questions

When is check-in and check-out?

Check-in is after 4 pm CST, and check-out is before 10 am CST. Sometimes the check-in can be delayed due to extra cleaning needed in the unit, but we will always text you when the unit is ready, even if that is before 4 pm.

What is the cancellation policy?

If you must cancel due to mandatory COVID-19 travel restrictions imposed by Federal or State Authorities, prohibiting you from arriving at our rental property, then we will fully refund your money less any applicable credit card fees. If you cancel 30-days or more prior to your reservation for reasons other than these possible COVID-19 travel restrictions, all funds will be refunded, less a $100 cancellation fee and less any credit card processing fees. If cancellation is received less than 30-days prior to check-in, for reasons other than said COVID-19 travel restrictions, you will forfeit all monies paid in. Once you have arrived at our property, no refunds will be given unless a mandatory evacuation caused by a Hurricane has been issued, in which case we will refund any unused portion of rent.

How much is the deposit and when is the final payment due?

We require a 25% deposit of the total due within 5-days of booking if paying by check, or you can pay by card which would be due at the time of booking. We accept all major card providers. The final payment is due 30-days before your arrival day. Please make sure if you're mailing a check, that it arrives before the 30-day due date.

What is the minimum age to rent?

We require renters to be 25 years or older to rent.

Are pets allowed?

Unfortunately, pets are not allowed at any of our properties.

What is included in our rental?

Your unit has a starter set of paper towels, one roll of toilet paper in each bathroom, and one new trash can liner per trash can. Starter dishwasher detergent, small hand-soaps, and starter laundry soap are provided. You will need to supply dish soaps, bath soaps, shampoos, trash bags, and laundry detergent if you're staying longer than 2-3 days.

Are towels provided? Beach towels?

We provide an ample amount of bath towels, hand towels, washcloths, and bath mats per bathroom. Beach towels are not provided. Towels or linens are not to be taken from the unit. Do not hang towels from any condo railing. It’s against condo association rules. Please do not use hand or bath towels to wipe spills like wine or colored juices. Use paper towels instead. Also, please bring your own makeup removal washcloths. Most makeups will not wash out of the washcloths.

What do you recommend we bring?

1.Sunscreen, Sunglasses, Hats. BEWARE: Harmful ultraviolet rays will create sunburn even on overcast days. DON'T BE IN PAIN WHILE ON VACATION…WEAR SUNSCREEN ON ALL EXPOSED SKIN, ESPECIALLY ON SHOULDERS, CHEST & BACK, EARS, NOSE, FACE, BALD-HEADS, AND TOPS OF FEET.

2.Beach Towels, Beach toys, Binoculars, Camera

3.Water is important. Hydrate while on the beach. Drink lots of water, regardless of what additional beverages you may bring.

4.Hairdryers, curling irons, straighteners, etc. Not every unit supplies these items.

5.Beach chairs and umbrellas are available for rent from the on-site beach service.

6.Washcloths for makeup removal

7.Favorite pillow and blanket

8.Portable fan or “white-noise” device for better sleeping-in or daytime naps.

9.Large cooler, minimum 48-quart size, for pre-chilling groceries, and for taking food home.

10.Smaller easy-to-carry cooler for to-and-from the beach.

Are beach chairs provided in our rental?

Beach chairs and umbrellas are not provided. Speak to any beach attendant at the beach of your condo to rent chairs and umbrellas. They accept cash and cards.

How many vehicles are we allowed to park?

Most condos allow 2 vehicles per unit. Some larger units, like a 5 bedroom unit, have 4 parking spaces allocated for that unit. In most cases, you will have to purchase parking passes with your rental, or from the front desk of the condo if you're staying in a Phoenix named condo. There is no exception to this rule during peak season.

Do you sell trip insurance?

We do not sell trip insurance since there are so many choices to choose from. Please shop around and find the best prices and policies that work for you.

Can I smoke in the condo or on the balcony?

Smoking is strictly prohibited inside and on all condo's balconies. There are dedicated places on the ground level outside of the condos for smoking. If there is evidence of smoking inside or on a balcony, you are subject to a fee.