Rental Info And Guidelines

Payment

Whether paying by check or credit card, total rent is due 30-days prior to arrival. For credit card payment, call 251-923-7788 for processing by phone. Visa, MasterCard, Discover, and American Express accepted. If paying the balance by check, mail check to Simpson Properties Group, PO Box 133, Orange Beach, AL 36561.

Check-In

No Earlier than 4:00 PM. Please do not arrive at the property early. Housekeeping needs until 4 PM to prepare your unit. While we will make every effort to have your unit ready by 4 PM, we are not able to guarantee it. If the unit is ready sooner, we will notify you. Please walk through the property and report any damage, problems, or discrepancies with the unit immediately upon check-in so we will know they occurred prior to your arrival.

Check-Out

No later than 10:00 AM: This allows cleaning time prior to the next guest. Late check-out could result in additional fees. Please let us know if you depart earlier. Call 251-923-7788.

Damages

Unlike a hotel, these properties are privately owned. Please leave the property in at least the same condition in which you found it. If damage is reported, you are responsible for costs incurred and charges to repair will be placed on your credit card on file. These costs may also include time spent, and damage caused, by guests rearranging furnishings in or on the property.

Max # Of Guests

The maximum number of guests is indicated on your rental application. Additional persons staying overnight may result in additional charges. This property may be used for family and small group vacations only. Weddings, receptions, parties, etc. are not permitted.

Assistance

If assistance is needed during your stay, call 251-923-7788.

Pets

Sorry but pets are not allowed.

Supplies

Your unit has a starter set of paper towels, one roll of toilet paper in each bathroom, and one new trash can liner. Starter dishwasher detergent, small hand-soaps, and starter laundry soap are provided. You will need to supply dish soaps, bath soaps, shampoos, trash bags, and laundry detergent.

Entry

Entry codes will be provided on the day of arrival via text message when the housekeeping inspection is complete. The only exception to this is Turquoise Place. If you're staying there, you will go to the front desk to receive your key cards and parking passes.

Towels

Beach towels are not furnished. Towels or linens are not to be taken from the unit. Do not hang towels from any condo railing. It’s against condo Association rules. Please do not use hand or bath towels to wipe spills like wine or colored juices. Use paper towels instead. Also, please bring your own makeup removal washcloths. Most makeups will not wash out of the washcloths.

Sand/Sunscreen

Rinse sand from the body and shake the sand from towels at the rinse station outside. If wearing sunscreen or tanning oil, please place a clean towel on condo furniture before sitting. Do not apply spray sunscreens inside the property or on the balcony. Chemicals stain the floor and furniture.

Trash

All trash MUST BE SECURELY BAGGED. Trash must be deposited at least daily or every other day, into trash chutes or trash receptacles.

Cleaning

Please try to keep properties clean. Excessive cleaning needed after your departure resulting from sand, trash, food particles, spills, etc., may result in additional cleaning charges.

Cancellation

If you must cancel due to mandatory COVID-19 travel restrictions imposed by Federal or State Authorities, prohibiting you from arriving at our rental property, then we will fully refund your money less any applicable credit card fees. If you cancel 30-days or more prior to your reservation for reasons other than these possible COVID-19 travel restrictions, all funds will be refunded, less a $100 cancellation fee and less any credit card processing fees. If cancellation is received less than 30-days prior to check-in, for reasons other than said COVID-19 travel restrictions, you will forfeit all monies paid in. Once you have arrived at our property, no refunds will be given unless a mandatory evacuation caused by a Hurricane has been issued, in which case we will refund any unused portion of rent.

Unavailability

In the unlikely event that property becomes unavailable for any reason, we will at our option, either refund all monies paid or we will relocate you to a property of equal or greater value, as full settlement of said unavailability.

Units For Sale

Because these are vacation properties, it’s not unusual for them to be listed for sale. They may be shown during your stay, but not without proper notice. If it is shown, you are not required to leave nor are you required to clean and organize the unit. A showing usually lasts only 10-minutes and you will be notified well in advance.

Noise Level

Please be sure you are considerate of other guests. Others may not stay up as late or get up as early as you. Loud parties, irresponsible drinking, or underage drinking are NOT allowed. Violation of this rule is grounds for immediate ejection and loss of funds paid.

Parking

Parking availability is explained on your rental application and your Arrival-Departure sheet. Please plan accordingly.

Smoking

This is a NON-SMOKING facility, including balconies and hallways, NO EXCEPTIONS. Violation of this rule is grounds for incurring additional charges for cleaning and fines from the Home Owners Association.